Time Matters Tips Site Goes Live

Welcome to the new Basha Systems Time Matters Tips site.  It is run by our blogging software, but will grow to operate much like any information site…

As time goes by, we will be adding Time Matters tips and tricks to our database.  Eventually, this site will become a quality resource for the Time Matters case management community.  Growing side by side with this site will be our GhostFill and HotDocs information sites, all run in a very similar manner.  If you find yourself becoming lost, the following color schemes should assist:

grey = generic blog containing articles & document assemby topics of interest
red = hotdocs specific tips and tricks
navy = ghostfill specific tips and tricks
tan = time matters specific tips and tricks

quotes in the Time Matters Tips site will appear like this

On the left side of this site, you will notice links to relevant Time Matters resources, as well as a search box, so that you can quickly find what you want from our site (if it is here of course).  If you want some light reading regarding case management ( and document assembly!), dont forget to check out our main blog which has many articles regarding the industry generally.

We hope you enjoy the new approach.

HotDocs Tips Site Goes Live

Welcome to the new Basha Systems HotDocs Tips site.  It is run by our blogging software, but will grow to operate much like any information site…

As time goes by, we will be adding HotDocs tips and tricks to our database.  Eventually (and hopefully!), this site will become a quality resource for the HotDocs document assembly community.  Also growing at the same time will be our GhostFill and Time Matters information sites, all run in a very similar manner.  If you find yourself becoming lost, the following color schemes should assist:

grey = generic blog containing articles & document assemby topics of interest
red = hotdocs specific tips and tricks
navy = ghostfill specific tips and tricks
tan = time matters specific tips and tricks

quotes in the HotDocs Tips site will appear like this

On the left side of this site, you will notice links to relevant HotDocs resources, as well as a search box, so that you can quickly find what you want from our site (if it is here of course).  If you want some light reading regarding document assembly generally, dont forget to check out our main blog which has many articles regarding the industry generally.

We hope you enjoy the new approach.

GhostFill Tips Site Goes Live

Welcome to the new Basha Systems GhostFill Tips site.  It is run by our blogging software, but will grow to operate much like any information site…

As time goes by, we will be adding GhostFill tips and tricks to our database.  Eventually, this site will become a quality resource for the GhostFill document assembly community.  Also coming soon will be our Time Matters and HotDocs information sites, all run in a very similar manner.  If you find yourself becoming lost, the following color schemes should assist:

grey = generic blog containing articles & document assemby topics of interest
red = hotdocs specific tips and tricks
blue = ghostfill specific tips and tricks
tan = time matters specific tips and tricks

quotes in the GhostFill Tips site will appear like this

On the left side of this site, you will notice links to relevant GhostFill resources, as well as a search box, so that you can quickly find what you want from our site (if it is here of course).  If you want some light reading regarding document assembly generally, dont forget to check out our main blog which has many articles regarding the industry generally.

We hope you enjoy the new approach.

Half-Pregnant Document Assembly Systems

In a recent TechnoRelease, entitled “TR: Document Assembly: Let’s Be Frank.”, Roy Lasris, President of Innovative Software Products of Virginia, the developer of Pathagoras, wrote the following

Seth Rowland, a well recognized document assembly guru and multiple TechnoLawyer Contributor of the Year outlines in an article published in the September 27, 2005 TechnoFeature 13 discreet steps needed to implement an effective interview driven document assembly system. Seth implores those who are considering document assembly to find the time to implement all steps. Failure to do so will result in less than an optimal system.

I thank him for that quote. He then continued:

As a busy attorney, you may have neither the time nor the inclination to invest that kind of energy without having a guaranteed outcome. As academically accurate as he may be, Seth’s approach is simply contrary to (1) human nature and (2) the nature of most law offices. If you cannot or will not find the time to do it, then you won’t do it.

It is there that I disagree, both with his interpretation of my article, and his conclusion that real a substantial time investment in document assembly will not be rewarded by substantial multiples in profits for any law firm that makes such an investment.

Where Investment Counts

The same law firm that will calmly make a decision to to hire a $150,000 associate will agonize over a $30,000 automation project.  In the first year, the $150,000 associate will bring in a net profit of $50,000 to $100,000.  In the second year, the net profit will be about the same, for another $150,000.  The return on investment is a whopping 30-60%.  That’s if you are lucky.  Once that associate is well trained, he will want more money, or he may decide to bolt to another firm, taking his expertise (and maybe your client) with him.

By contrast, a $30,000 investment in a document assembly system, will allow your existing staff to do the same work as that $150,000 associate and maybe several other expensive associates.  The amount of money made each year on this initial investment of $30,000 would be equal to the profit on the expensive associate, for much less outlay.  The $50,000 to $100,000 would represent a 180% to 300% return on investment.  In the second year, even assuming maintenance costs, keeping the forms current of $10,000 per year, the profit would jump to 500% to 1000% on the annual investment. And even better, the “document assembly” system will not threaten to leave the firm or ever take your clients.

So why does this matter

This ROI will not happen with a simple clause based system which relies on constant and repeat judgment by an expensive associate to administer.  It will NOT happen with Pathagoras.  Pathagoras is a start.  It will happen with a carefully analyzed and scripted system that evaluates the whole document automation process, extracts the fundamentals and then scripts the whole process. When you are thinking of document assemby, be aware you get out of system what you put in.

To those users of Pathagoras, I offer this advice.  You have started down the right path.  You have started making the investment.  But you should not be wedded to your software choice.  Once you have organized your forms and information, identified all the key clauses that are worth re-using, you will be ready to take the next step.

Lessons from Mrs. Frisby – Nibble before you Bite

Mrs. Frisby came into our life last week … She is a “fancy rat”.  Her presence as a pet in the household has forced a re-examination of my prejudices as I have put this creature, who normally skulks around in the dark (avoiding rat poison) under close observation.  I have observed rat behaviour that has lessons for document assembly …

Nibble before you Bite

A rat does not see very well … That should not surprise you since rats are nocturnal, where the sense of sight is not particularly useful.  Rather rats smell, use their whiskers, and use their teeth. Mrs. Frisby, in the morning samples my fingers with her teeth, before you she climbs onto my hand.  When she discovers it is flesh and blood (and not rat food), she climbs on board.  At first, I was concerned with this biting behavior.  But she does not bit down … rather, her teeth come into contact with my skin, and then the bit withdraws.

So … what does this matter

In looking at document assembly systems, my most successful projects have been those that started out as a nibble.  The nibble before the bite means that the user (1) understands the work involved, and (2) has not put too much time and capital at risk before ensuring that there will be a success.  The nibble also allows time to develop an understanding of the document assembly system’s method of markup.

So what is the big deal about Pathagoras

Document assembly systems are complex and require a lot of work, despite what some responders have said to my article regarding the Pathagoras system.  Would you want to hire a lawyer who went and grabbed a bunch of miscellaneous paragraphs, each time he put together an agreement for you … or would you prefer a lawyer who planned out several contingencies, and choose the options most appropriate to your situation.  Don’t get me wrong, something is better than nothing.  But don’t kid yourself that you are going to build a system that will save you “tens of hours” on a project by using Pathagoras.

Because the “hard coding decisions” are avoided in a clause based assembly system, the time you save in development is lost EACH TIME you do an assembly, because the user is (1) required to have a higher degree of knowledge of the system, and (2) the user will have to continually “repick” the appropriate clauses, and (3) because the clauses exist in isolation, out of the contractual context, changes in one clause, that need to be reflected in another portion of the agreement, simply don’t get made because the “distance” between the clauses, and the memory of the “unwritten” and “uncoded” rule rests with the trusted author.

Open Source Document Assembly

On a recent pitch, I was asked what value-add GhostFill offered over open-source Linux based document assembly tools.  The answer was, “What tools?” There are no open-source document assembly development projects.  Complex rule-driven text manipulation is a mix of “content-management” and “programming”.  Content management deals with Word, RTF, Text, HTML, and PDF formats, traditionally handled on a Windows platform with Windows tools/

There is no inherent monopoly of Windows for document assembly.  However, recognizing the small size of the market, there has been no ground swell of open source developers.  The power of document automation tools is not in “mass printing”, but rather in delivering a fully customized experience to the user inputs.  A system should evolve over time.  The programming tool needs to be simple enough for content managers to understand, yet powerful enough to produce documents that are “ready to print” or “ready to file”.  It is this grey area between “mass production” and “custom production” where the document assembly engines excel.  However, because the “market” as opposed to the potential is so small, only those vendors with “other reasons” for entering this space have jumped in.

XML Based Document Assembly – D3 and IPManager

Office13, aka Office 2006, now in final beta, introduces a new format WordML, a Microsoft variant of XML that includes XML objects and proprietary Word formatting extensions.  XML has the potential to revolutionize document assembly, allowing for the creation of dynamic editable templates.  D3 and Perfectus make extensive use of XML encoding in Office 2003.  They present a case study in diametrically opposite approaches to the design of document automation software.

D3 from Microsystems and Perfectus IP Manager from Perfectus Solutions approach document assembly from opposite ends of the spectrum.

IP Manager has a sophisticated application builder with controls for laying out web-based interviews in a powerful GUI while XML tagging a family of templates.  It allows the family of templates to be “packaged” and shipped.  The system is modular with reusable components and definitions.  From a hosted server, multiple offices can access the document sets.  The system can be blended into a DocsOpen or WebDocs solutions with full workflow, or can manage its own resulting documents and answer sets.

D3, by contrast, merges SQL server database with Word objects that are “parsed” and uploaded into the database.  D3 is a powerful clause manager and document modeller.  It allows the users to pick and choose among clauses, and merge the clauses into a finished and styled product.  While a “document form” can be “imported” from another system, the best way to work with D3 is on-site.  When it comes to variables, the interview is relegated to a Side-bar with one variable displayed at a time.

The key difference really is the target.  D3 is designed for the “trusted user” who is likely an attorney, giving him or her access within a few strokes to “data sources” in their network (Outlook, Billing, Client Lists etc.) and to a comprehensive and structured clause bank.  The user chooses the “objects” and brings them into the document, then runs a filler which looks for unanswered variable fields.  Because the fields, generally with a 1 to 1 mapping (no collections), are XML encoded, the trusted user can change the “document” and then have the fields refresh based on changed data.

IP Manager is targeted towards the “untrusted user”.  Like other document assembly systems, HotDocs, GhostFill, and to an extent DealBuilder, the “templates” are locked in a developer controlled application.  The developer – knowledge worker has determined what provisions are appropriate based on the appropriate response to a series of questionst, grouped into pages or dialogs in a structured interview.  The focus is on the questions, not the words of the documents.  The “untrusted user” is typically found in a corporate environment where a corporate counsel is deploying standard forms across a disparate sales force.

Basha Systems Document Assembly Blog Ready for Syndication and HotDocs 2006

We have been busy restructuring all our website in the Basha Systems family: Bashasys.net, our client new client portal, Bashasys.com, our main consulting site, Bashasys.org our Fogbugz project tracking site, store.bashasys.com, our store.  There are two other sites almost ready to go live to support our Nebraska Probate System V and a new system for Building Inspectors. With these items out of the way, I am ready to return to commenting on developments in Document Assembly.  In particular, HotDocs 2006 is about to go into Full Beta. I have gathered posted by chief architect of HotDocs Marshall Morrise to the public HotDocs list.  When the product comes out of beta and is released, come back for a discussion of these innovative new features.

There has been discussion on the HotDocs List of several potential features in the HotDocs 2005 Beta.  I will confine my comments to posts from Marshall Morrise, the chief architect of HotDocs to the HotDocs ListServer.  These posts reveal some major new features under the hood that will catapault HotDocs to the lead as a full fledged document assembly development platform.

February 9, 2006: Feature Set

All new features we have discussed on the list over the past several months (including the one referred to below) are being implemented in HotDocs 2006. The one exception is support for WordPerfect X3, which has been added to HotDocs 2005 SP3 (available soon). The reason we put this into a 2005 version is that WordPerfect X3 is already out and we don’t feel we can expect customers who upgrade to it to wait until HotDocs 2006 comes out in June.

Feb. 9, 2006: Access macros from an non-loaded template

The discussion regarding macros stored in a secondary template had to do with HotDocs 2006. We have implemented the feature we discussed. A new component file property allows you to specify a Word .dot file that contains PLAY macros. The .dot file must be in the same folder as the template that includes the PLAY instruction. Thus, if you distribute a template set where one or more of the templates includes a PLAY instruction, instead of requiring users to copy the PLAY macros into normal.dot, or putting them in a template that must be copied to the Word Startup folder, you can simply include the .dot with the template set.

January 20, 2006: Pretty Templates

In this example, variable titles have been substituted for variable names and square brackets have been substituted for IF/END IF pairs. Color would be used to identify variables and the brackets for IF instructions (which I can’t show here because the list server just strips color out). Footnotes would be used to show the actual IF logic. Other things would be done as well.

December 13, 2005: Required Fields

Because the HotDocs 2005 Server interface mimics the desktop interface, it does not include asterisks for required fields. Instead, the fact that a required field is not answered is indicated by a red asterisk in the interview outline. That said, requests for the asterisks have been frequent enough that both the desktop and server interfaces for HotDocs 2006 will include a user option to show red asterisks at the left side of prompts for required fields.

November 23, 2005: Update Table of Contents and Indexes in Word

In HotDocs 2006 we’ve added a component file option titled “Update table of contents and index after assembly”. If you turn this on, HotDocs will automatically update the TOC and indexes so you don’t have to PLAY a macro to do it.

November 17, 2005: Inserting an OR in a document based on rules

At the moment, the only way to accomplish what you are asking about is to write some computations that figure out which lines get included in the document. Someone on the list can probably help you out with an approach. For everyone’s information, a feature that will make this very easy (no computations involved) will be included in HotDocs 2006.

November 2, 2005: Master Component File – But Independent Document Interviews

Just so you know, HotDocs 2006 will allow you to specify a different interview component for each template that points to a shared component file. While this doesn’t address all of the issues raised regarding using shared component files, it does address the issue Bart mentions immediately below.

October 19, 2005: Unique Values in a Multiple Choice Variable

I have received a request to produce a function that will filter out unique responses from a repeated multiple choice variable.  To get this list of unique selections across the repeated set of answers, I have to do quite a bit of scripting, including setting a counter, copying over options from the Favorite Desserts variable to a temporary collection variable, using a WHILE to look through the collection variable to make sure I don’t duplicate a choice, etc.

October 6, 2005: Text Manipulation Functions

We have discussed the addition of some built-in text manipulation functions to HotDocs to make it easier to manipulate text answers, particularly multi-line answers. There have been a number of suggestions, including “normalizing” multiline text to make it single-line, stripping off white space, etc.

After reviewing the emails and suggestions offered, we proposed to create the following built-in text manipulation functions:

STRIP(, , , )

text variable = any text variable
characters = characters to be stripped off
frombeginning = TRUE if characters to be stripped from the beginning of the text
fromend = TRUE if characters to be stripped from the end of the text

Characters to be stripped off can include the following “pseudo-codes”:

^t for a tab
^s for a hard space
^p for a paragraph mark/hard return
^w for any white space

etc. (rather like what you can do with Find and Replace in Word)

REPLACE(, , , )

text variable = any text variable
searchfor = character string
replacewith = character string
all = TRUE to replace all occurrences of with instead of just the first one

Searchfor and replacewith can include the same pseudo-codes shown for STRIP above.

SPACE()

Yields the answer plus a space if the text variable is answered or an “answered nothing” otherwise.

Examples of use:

SET MultiLineAddress TO STRIP(MultiLineAddress, “^w”, TRUE, TRUE)

Strips white space from the beginning and end of a multi-line address.

SET OneLineAddress TO REPLACE(MultiLineAddress, “^p”, “, “)

Replaces returns in the multi-line address with a comma and a space to form a single line address.

With SPACE, instead of a computation containing:

ClientFirstName + “ “
IF ANSWERED(ClientMiddleName)
RESULT + ClientMiddleName + “ “
END IF
RESULT + ClientLastName

you could use:

ClientFirstName + “ “ + SPACE(ClientMiddleName) + ClientLastName

October 6, 2005: Bold, Italics and Underline in Computations and List Punctuation

Issue

1. Quite a number of developers have requested a way to identify bold, underscore, and italics in text produced by computations for insertion into a document.

2. A similar number of developers have requested a way to get bold, underscore, and italics into additional text or prompt text in a dialog.

3. A smaller, but still meaningful number of developers have requested a way to get “a, b, and c” style punctuation into a document without using a repeat. For example, if I want to list a client, the client’s spouse, and their children as “My family consists of myself, my spouse Sam Jones, my son Tim Jones, and my daughter Sue Jones”, where the children come from a repeated dialog but the parents do not, I have to do some tricky scripting.

Proposed Solution

We propose to implement a new kind of field that can be inserted into text. The field will contain something I’ll call a “dot command”. Here are some
examples (using single angle brackets in place of chevrons):

In a computation script:

SET Variable TO “Please be <.b>very<.eb> careful when moving the cannister.”

The “.b” and “.eb” commands represent bold and end bold respectively. When this text is merged into a document, or when it is displayed in a dialog, the visible dot commands will be replaced by actual bolding of the word “very”.

Similar commands would be implemented for italics (.i) and underscore (.u).

It might be good if we used longer words for the dot commands, like “.begin bold” and “.end bold”. These would be easier to recognize in the text. The downside is, they’re long.

It might be good if we were to use some other character to “introduce” the new commands. We need to use something that has never been allowed as a valid character to being a HotDocs component name. One suggested character has been the backslash. We (I) like periods because they’re fairly unobtrusive.

QUESTION 1: How do you feel about this scheme of allowing visible fields in text that will be translated into the “real thing” in documents or dialogs? If you don’t care for it, do you have other suggestions?

QUESTION 2: Do periods (dots) work for you, or do you think some other character would be better?

QUESTION 3: Are you OK with short, mnemonics (like “.b” and “.be”) or do you prefer longer commands (like “.begin bold” and “.end bold”)?

In addition to dot commands for specifying bold, underscore, and italics, we’ve considered commands like:

<.an> inserts “a” or “an” depending on the word that follows
<.> inserts a period, but only if no punctuation precedes the dot command (useful when inserting a sentence typed by the user as an answer)
<.lq> inserts a curly left quote
<.rq> inserts a curly right quote

There are more things we’ve thought of (curly apostrophes, other conditional punctuation, etc.)

QUESTION 4: Are there other commands of this sort you’d like to see implemented? If so, please describe them.

As the solution to non-repeated list punctuation, we propose to implement:

<.p “format”> identifies the beginning of a punctuated list and gives the format
<.p> identifies the spot where punctuation characters should be inserted
<.pe> identifies the end of the punctuated list

Using the family example described above, you could have something like:

<.p “a, b, and c”>My family consists of myself<.p>my spouse <.p>my Name><.p><.pe>.

which would be assembled as

My family consists of myself, my spouse Sam Jones, my son Tim Jones, and my daughter Sue Jones.

QUESTION: Will this be useful to you?

I should mention that we expect to do two things:

1. Create an interface for inserting dot commands (so you don’t have to remember them).
2. Make it possible to hide dot commands so users who preview your templates won’t see them.

Basha Systems Client Portal Launched

At Basha Systems we have recently launched a new and improved client portal.  The system is built in SubDreamer and phpBB2.  We provide a private space for client announcement and downloads. On the client home page we give an overview of recent postings in a private threaded discussion forum.

Check out the portal at Bashasys.net.  Login as “clienttest” with the password “clienttest” and give it a test drive.  We set up the portal for all client projects that exceed $15,000.

The New Paradigm in Client Communications

The typical client communication has degenerated into a tsunami of e-mails.  When there are only two players on a project, email communications are managable.  If the users have implemented filters on their email, or use a case management product like Time Matters then you can build a thread of e-mails on a topic.  However, once multiple developers and a team of clients join the project, e-mail threads get quickly out of control.  People get copied on emails that should not be.  Emails grow in length as they get replied to and forwarded.

By contrast, a Discussion Forum has Topics.  An inital post can have a range of “replies”.  The team can “vote” on topics … respond to a poll.  The whole forum is searchable with an intelligent search engine.  Topics can be “closed” and moved to a closed issues forum.  When combined with a publishing engine like SubDreamer, the topics can lead to “announcements” which are made to a selected group based on login.  If there is a file that needs to be downloaded, it can be posted to the server and be accessible without fancy FTP (File Transfer Protocol) software via a download manager.

Document Assembly and Information Portals

Basha Systems continues it exploration of finding the most efficient technology to provide information on document assembly and its potential as a “disruptive technology” that created “profits” for the practice of law. Part of this exploration has been the porting of the this blog to Expression Engine. Other examples can be seen on the main Bashasys.com web site with the introduction of Video Tours of our system. See Document Assembly Video Tours. Another element is the use of integrated web publishing and threaded discussion technology which will soon be available as a private Client Portal on Bashasys.Ne

Related Link: A sample link to our Client Support Portal

What is the promise of Web portals and why should anyone who cares about document assembly care?

Web portals no longer cost thousands of dollars.  There are open source web-portals, and there are low priced software systems which contain dozens of customizable skins.  While these “portals” are not designed for an “attorney” to set up WYSWIG … They do present a powerful, low cost alternative that is within the reach of most law firms.  And … the benefit is that since portals are driven by databases … and not HTML coded pages, it is incredibly each to add new articles, or manage threaded discussions without ANY knowledge of HTML, PHP, MySQL and the plethora of intimidating web acronyms.

The reason you should care is simple.  Many clients start out with a “google search” before they go to an attorney.  It is not that they use the Google search to choose the attorney, but they use it to inform themselves of the law in a particular area so that they can more effectively use the attorney’s “expensive” time.  That is because attorneys, for better are worse, are views as “expensive” … and the less time you spend with an attorney, the better.  “Some of my best friends are attorneys … and I still maintain my own bar rap.”

How to WebPortal Increase Visibility

Web portals, particular ones like ExpressionEngine and SubDreamer are entirely database driven.  The entire website consists of a series of cascading templates and style sheets which pull information from a database of posted articles.  This means, you have an instant, current, easily modifiable, completely searchable and indexed set of articles, organized by categories and subcategories, that can demonstrate the expertise of your firm.  Most webportals, include a guestbook that can be used to “track leads” on new potential business.  And, for clients, there is support for “member groups” so that you can publish articles specific to a client, based on the client’s login.

Most up to the Bigleague with a low budget

This is not to denigrate Sharepoint (from Microsoft) or some of the other bigger web portals.  There is a place for them.  But the starting price for those systems is easilly in the tens of thousands of dollars before you see a clear benefit.  By contrast, you can get a hosted web site ($50/month), a license to SubDreamer ($125) and engage a webdeveloper who can “skin” these sites for two days ($3,000) and you have a complete publishing platform and client support system.  You can replace the “pesky emails” that go awry with a secure, private threaded discussion forum that only you and your client can see.  And this will be a forum that you can see from an internet connected terminal, subject to proper login.

And the Reason I care

We are not in the web development system at Basha Systems, but we have invested hundreds of hours in learning these tools and applying document assembly object oriented programming principals to their development.  We use these tools to communicate effectively with our clients.  Our hope is that with these tools, our clients will be able to generate more business, and more revenue which can be reinvested into building profitable document assembly systems with HotDocs, GhostFill and Dealbuilder.

Cheers,

Seth