It has been five years since I first started exploring cloud options for lawyers. In that time there has been much progress, but actually less than I expected. I have seen a proliferation of new products for lawyers, but found that most of them lack the maturity of the client/server desktop solutions. At the same time, I have seen a stagnation in the desktop solutions, a failure to embrace change, a failure to innovate.
I don’t intend to identify specific products, but rather to address the trends that I am seeing. The desktop solutions have mostly shifted to maintenance mode. This is reflected in their pricing models which emphasize annual maintenance and support plans. There is less emphasis on new marketing initiatives, and more on “insurance”. If you want support on your current system, keep current on your payments. This shift to annualized revenue, in my mind, is very healthy. It shifts the incentives to making sure the product is stable and dependable. It rewards incremental improvements, over splashy remakes. It keeps the company in regular contact with its client base.
Read morePractice Management in the Cloud and on the Desktop