The “Value-Add” in Document Management goes well beyond storage and backup. Steve Best, in an article in Law Practice Today (“Document Management: Finding it in the Cloud“) captures the essence of what distinguishes a document management system from mere cloud storage when he uses the term, “The Document Butler”.
I can picture The Butler scurrying around to make sure everything is in its proper place. I can envision the document appearing by “automagically” as my fingers reach for it, courtesy of my butler. It is always the RIGHT document that I need at the exact moment I reach for it. And more importantly, when I am finished with the document, it automagically gets filed in the right place where others can find it.
So what is this Butler worth to you? Is it worth $38/month to have him (or her) at your beck and call 24 hours a day? That rate is equivalent to 1/10 of an hour of an attorney’s time a month or 1/3 of an hour of a paralegal’s time. Just on document search and retrieval, many multiples of that amount are wasted each month.