The New Basha Systems Support

Basha Systems uses a variety of tools to support its clients. We have standardized on the GoTo … suite of products.  This includes GoToAssist for remote support, GoToMeetings for client sessions, and GoToWebinar for training.  We also use GoToMeeting to remotely access our own internal computers and those of select clients who are not setup for unattended support with GoToAssist.

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We have recently restructured our website navigation to make it easier for you to get the prompt and thorough support our clients have come to expect of Basha Systems.  This includes a big SUPPORT button on the top of every page.  Be sure to call us first to ask for your “Support Key”; in moments we will be on your desktop, inside your computer, giving you the guidance you need.

For those who do not yet know us, you can introduce yourself by clicking on the CONTACT button on every page.  Just give us your name, your email, and what we can do to help you.

Someone will be sure to contact you and answer your question.  We may include a Support Key with a link for immediate assistance, time permitting of course.  And this is one cool feature; we added a special reCAPTCHA. Every time you click on our contact form, you are helping OCR some great (or lesser) work of literature (See video on T.E.D.)

If you do become a regular client, we have some additional support options.  Using the customer care center you set up your own support ticket (try it out).  The ticket will be logged in our customer care center and assigned to a consultant. You will receive notifications of progress on your ticket.  You will also elect to have access to your own private customer portal (Login here).  All is designed to give you prompter, faster service with tracking and accountability.

What makes this interest is that you don’t have to be a big software or consulting company to provide this service.  We are using features of and GoToAssist, and integrating them into our website.