Posts Tagged ‘solution’

Time Matters/LNTPA Installer Error – InfoEnt.msi – On Open of Windows Explorer and Internet Explorer

I don’t normally post installer bugs, but this is one that crops up from time to time and is difficult to swat down.  And so, for my purposes and anyone who works with Time Matters or LNTPA, here is the solution.  This bug happens because the Time Matters installer as well as the update utility makes registry changes that require a reboot.  When that reboot doesn’t happen, certain items required by Time Matters, as well as the Time Matters integration with internet explorer and windows explorer, don’t get set.  You get an error on opening IE or Windows Explorer that starts running the Time Matters / LNTPA installer. It keeps happening.  If you let the installer runs, it ends by asked for the location of the file INFOENT.MSI … which incidentally is nowhere to be found.  Read on for the EASY solution.

In Time Matters 10, go to the TMW10\Setup folder and run setup.exe.
Wait till it finishes extracting the MSI file clicking through a few screens, but DO NOT complete the setup
It will place a file called INFOENT into a newly created TEMP folder under the user’s personal profile
In WindowsXP, go to C:\Documents & Settings\[UserName]\LocalSettings\Temp\[HexCodeFolder CREATED TODAY]
In the temp folder look for a new folder with a GUID/HEX code name that was created the day of the installation.
When you find INFOENT.MSI copy the file to the TMW10\Setup folder
Now cancel the installation.
THEN, open IE or Windows Explorer and wait for the error to happen.  Wait until it ASKS you where InfoEnt.MSI is found.
Click on the folder lookup and point it to TMW10\Setup folder
Then click OK.
Problem goes away.

It would be nice if this were just fixed.  But, here is how you get around the problem.

Restarting and Rescusitating the Time Matters Indexer

The Time Matters indexer may get stuck or corrupted.  This article steps you through solution to that problem.

TRASH AND RECREATE THE LNDATA INDEX

1. Log Everyone out of Time Matters
2. Find the Index Folder and Rename LNDATA
e.g. P:\TMW9\Data\Index\LNDATA
3. There may be a locked open file.  You need to make sure it gets unlocked before you move the file.
4. Log into Time Matters and leave it open to allow LNDATA to be recreated.
5. Check for the Icon in the system tray.

OPTIONAL STEP: ACTIVATE SYNCHRONIZATION
1. File -> Setup -> Program Level
2. Synchronization -> Activate Time Matters Synchronization
3. Give it a name:  MAIN OFFICE
4. Log out of Time Matters

OPTIONAL STEP: REINDEX DATABASE
Now Go to the Time Matter Utilities
1. Select the Database
2. Check box to Reindex Main Database

[Note: Potential problems if there is a SPACE in the File Path to the Data Folder]
[Caveat:  If you have extra licenses, you can leave the indexer running on the server]

Clearing out Temp Files

LOCATE THE USER PROFILE SPECIFIC “LNPTA” FOLDER and TRASH THAT
1. Make sure you can see Hidden Files.
2. You should rename the LNTPA folder.
C:\Documents and Settings\[UserProfile]\Local Settings\Temp\LNTPA
3. You may need to copy the TMWORD.DAT into the new folder

Basha Search

Loading

Basha Network

Basha Product Sites