Posts Tagged ‘Installer error’

Time Matters/LNTPA Installer Error – InfoEnt.msi – On Open of Windows Explorer and Internet Explorer

I don’t normally post installer bugs, but this is one that crops up from time to time and is difficult to swat down.  And so, for my purposes and anyone who works with Time Matters or LNTPA, here is the solution.  This bug happens because the Time Matters installer as well as the update utility makes registry changes that require a reboot.  When that reboot doesn’t happen, certain items required by Time Matters, as well as the Time Matters integration with internet explorer and windows explorer, don’t get set.  You get an error on opening IE or Windows Explorer that starts running the Time Matters / LNTPA installer. It keeps happening.  If you let the installer runs, it ends by asked for the location of the file INFOENT.MSI … which incidentally is nowhere to be found.  Read on for the EASY solution.

In Time Matters 10, go to the TMW10\Setup folder and run setup.exe.
Wait till it finishes extracting the MSI file clicking through a few screens, but DO NOT complete the setup
It will place a file called INFOENT into a newly created TEMP folder under the user’s personal profile
In WindowsXP, go to C:\Documents & Settings\[UserName]\LocalSettings\Temp\[HexCodeFolder CREATED TODAY]
In the temp folder look for a new folder with a GUID/HEX code name that was created the day of the installation.
When you find INFOENT.MSI copy the file to the TMW10\Setup folder
Now cancel the installation.
THEN, open IE or Windows Explorer and wait for the error to happen.  Wait until it ASKS you where InfoEnt.MSI is found.
Click on the folder lookup and point it to TMW10\Setup folder
Then click OK.
Problem goes away.

It would be nice if this were just fixed.  But, here is how you get around the problem.

Time Matters Installer Error – On Loading Internet Explorer After Upgrade to Time Matters 10 SR2

It happen on a client. Every time they opened Internet Explorer or Outlook, they would get a Time Matters error and it would attempt to run a setup file.  It was looking for a file called infoent.msi. No matter what you did, click Cancel, OK, the problem would keep recycling.  A reboot didn’t solve the problem.  Nothing would make the darn thing go away.  I thought this was isolated to my client, until I started discussing it with other CIC’s.  Marc Wexler had seen it and had a solution.  The best solution came from Wells Anderson.  Read on for the solution.

The True Cause

The cause of the error had to do with a Windows installer that had not “completed” all steps of its installation.  The incompletion was triggered when you opened Outlook or Internet Explorer, most likely because the installation routine, in my case, an upgrade to Time Matters 10 Service Release 2 was trying to build integration to those applications and was interrupted.  When you open one of those applications, it would then try to complete the installation, but since the installer had closed and removed itself, it could no longer find the file “infoent.msi” to complete the action.  I am sure programmers could come up with a more precise explanation.

The Solution

You could call techsupport, if you were on annual maintenance.  Or, you go to the Microsoft Knowledgebase and click on the article titled: Use the Windows Installer CleanUp Utility to remove Office 2000, Office XP, or Office 2003 (found at http://support.microsoft.com/kb/290301).  Or you could just click here to download the Cleanup Utility.

(1) Run the EXE to install the Cleanup Utility
(2) Find “Windows Install Clean Up.
(3) Find the entry for LexisNexis/Practice Advantage installer
(4) Click on Delete.
(5) When done, go into File -> Setup -> General -> Workstation Level and run both the Word Processor Setup and the Additional Program Setup.

The problem should go away.

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