John Heckman in his recent blog post, When Is Ease of Use Counterproductive? raised an interesting issue and one I have struggled with in designing advanced interview systems for document automation. He posits that making something too easy encourages foolish and stupid behavior. There is a balance between “constraints on behavior” and making something too simple.
Friday, July 23, 2010
Ease of Use—Not a Good Thing?
Posted by Seth
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