Document Assembly & Case Management Blog

Document assembly articles of interest, product discussions, case management articles and more.
Friday, July 23, 2010

Ease of Use—Not a Good Thing?


John Heckman in his recent blog post, When Is Ease of Use Counterproductive? raised an interesting issue and one I have struggled with in designing advanced interview systems for document automation.  He posits that making something too easy encourages foolish and stupid behavior.  There is a balance between “constraints on behavior” and making something too simple.

Posted by Seth

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